Growth maths · Free
NPS & CSAT Calculator
Net Promoter Score and CSAT with benchmarks.
NPS
27
Needs work
Promoters
47%
Detractors
20%
How to use it
- Promoters scored 9–10, passives 7–8, detractors 0–6.
- For CSAT, count 4 and 5 star answers as satisfied.
What good looks like
- NPS above 30 is good, above 50 excellent for consumer fintech.
- Read the detractor comments — they tell you what to fix.
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